Marketing murketing

Ever heard of Brian Halligan? Maybe not, but you’ve probably heard of HubSpot, especially if you are involved in any sort of new business venture.

One of my friends has an internship with a start-up company this semester. This morning she was telling me about this great new marketing software that she thinks could be really useful to the company, called HubSpot. I decided to check it out.

Woah, hang on. Is this Rob Walker talking? This clip looks like it is the video complement to Walker’s book, Buying In. In fact, it seems as if HubSpot is murketing in action. As Walker predicted, perhaps companies are starting to recognize and capitalize on murky marketing tactics in this ever changing world.

Yet, as HubSpot suggests, this may not be such an easy transition for some companies. HubSpot operates under the principle that “outbound” marketing, which involves interrupting the potential consumers’ daily lives, is no longer effective. Walker would call this “traditional” marketing. HubSpot identifies outbound techniques as cold calls, tradeshows, direct mail and seminars. HubSpot claims that these techniques are no longer effective, because of changing technology which creates barriers to their access (caller id, spam blockers, TiVo, SiriusXM Radio) and new technology which is more readily accessible and user-friendly (Google, Facebook, Twitter, blogs).

HubSpot also suggests that perhaps we are just simply sick of these interruptions.

Thus, HubSpot promotes “inbound” marketing. What exactly is inbound marketing? It involves conversing with the consumer rather than interrupting the consumer. It entails adapting to and entering into the ways in which Generation X interacts and learns. Thus, inbound marketing involves integrating search engine optimization, social media sites, blogs, etc. in order to relate to potential consumers. Inbound marketing requires becoming a part of the every day life of it’s target consumers. HubSpot is sure to emphasize that this can be a daunting task, as the new marketing world is vast, complex and interrelated.

HubSpot’s website explains:

“It’s time to reshape the way we think about marketing. Stop pushing. Start attracting. Stop interrupting. Start engaging.”

How, exactly are companies supposed to do this? Ah, that’s easy. Simply buy the HubSpot software. Duh.

“HubSpot’s Inbound Marketing Software gives you all the tools you need to make marketing that people will actually love – earning quality leads and loyal customers in return.”

Essentially, HubSpot is turning murketing into a product.

Fancy that.

HubSpot’s software includes blogs, website management, SEO (search engine optimization) tools, prospect intelligence (“lets you know if a company is visiting your site without filling out a form”), marketing analytics, competitor tracking, blog analytics, email management and lead intelligence (“understand how your leads are navigating your site for more informed sales calls”), among others. These tools fall under three different categories of the software, “tools to get found,” “tools to analyze” and “tools to convert”. How much does this all cost?

Up to $700 a month for the “enterprise” plan. Ouch. Yet, HubSpot appears to be a rapidly growing and readily successful company.

Perhaps murketing is worth the cost.

Murketing on Newbury Street

In his book, Buying In, Walker talks about the common misconception that “Generation Y” or “The Millenials” is a population that is particularly difficult to sell anything to, as they “see through” marketing. Well, do we?

Take the clothing store, LF, for example. I recently visited the LF on Newbury Street in Boston. The first thing I noticed was the fact that we could barely find the store, even when we were basically looking right at it. Distracted by the DJ blasting music from 344 across the street (a well-known, pricey store filled with popular brands like Free People and Michael Stars) and by the floods of shoppers entering the three story Forever 21 adjacent to it, I barely noticed the small store with the simple LF sign lost in the midst of these huge stores.

Upon entering LF you would literally think you were entering a thrift shop. Clothes are strewn everywhere, upbeat music plays, and the workers pretty much leave you alone to sift through the piles of oversized sweaters, ridiculously high wedges, and leather bags.

Yet, there are a few clues that the “image” projected by the store does not exactly fit the reality at work here.

First? The security guard at the door. Second, one look at a price tag… almost everything, from tissue thin belly shirts to furry vests, are over $150. Third, the store still references its single sale a season (it already passed, by the way).

What’s going on here? Well, we know Walker would argue that Generation Y in fact embraces branding, and uses it as a means of expression. Further, he describes how marketers have now figured this out, and thus are finding new, unconventional, subtle, murky ways to capitalize on this.

Perhaps LF, like many other clothing and fashion stores, has capitalized on the hipster “subculture” that seems to be increasingly visible in our society. LF ditched the flashy, colorful, loud advertising of its neighboring competitors, settling with earth tones and messy clothing piles. LF can sell the edgy, throw-it-together look at the prices of a higher end designer. The LF website includes a link to “their favorite blogs” (which are of equally edgy nature) and claims, its for “girls who dare to be different.” It seems as if LF has successfully navigated the new world of murketing, targeting its consumers in underground ways and carefully walking the line between selling its products and maintaing an unassuming, cool and unique vibe that shies away from the mainstream.

My question to you is are LF’s consumers sell-outs? Or, as Walker would argue, are they just embracing branding in a new, less obvious way?

  • Calendar

    • August 2017
      M T W T F S S
      « Nov    
       123456
      78910111213
      14151617181920
      21222324252627
      28293031  
  • Search